PERSONNEL MANAGEMENT DISTANCE LEARNING COURSE
Do you want to manage staff in the workplace better?
- After enrolling, watch our "orientation video" and discover how to use all sorts of services to support your study.
- Lots of flexibility is where and how often you study -even what your learning is focussed on
- Exams are optional and only needed if you want to use this study as a credit in a formal qualification -even then, we always give you the option to repeat exams
- Exceptional tutor support -Our faculty includes a dozen university trained professionals most with decades of industry experience. You have unlimited access to tutors over the phone or email.
Course Content
This course contains nine lessons, as follows:
1.Human behaviour
•Individual and group behaviour
•Perception
•Gestalt theory of perception
•Influences on perception: behaviour, appearance, expectations, primary effect, attribution, schemas
•Perception and reality
•Selective attention
•Central traits
•Attribution
•Kelley's theory of attribution
•Changing perceptions
•Defence mechanisms
•Psychologically healthy individuals
•Influences on human behaviour
•Socialisation
•Family influence
•Influence of school
•Influence of peers
•Influence of society
2.Workplace communications
•Communication defined
•Variables affecting communication: context, nature and quality of the transmitted message and the received message
•Effective communication
•Listening effectively
•Giving clear instructions
3.Workplace conditions
•Unions
•Duty of care
•Workplace safety
•Costs of illness and injury
•Lifting and manual handling
•Protective equipment
•Workplace bullying and violence
•Workplace design; physical and psychological factors
•Colour
•Office landscaping
4.Controlling Operations
•Supervising staff: listening, informing, leading
•Managing a project
•Applying standards
•Monitoring performance
•Regulating progress
•Giving directives and introducing change
•Dealing with contingencies
•Developing contingency plans
•Problem solving methodology
•Stock control
•Quality control
•Production control
•Labour utilisation control
•Financial control
5.Recruitment and Induction
•Advertising a position
•Interviewing
•Interview guidelines
•Interview questions
•Types of questions
6.Staff training
•Responsibilities of a trainer
•Factors affecting learning: Attention, intelligence, self esteem. etc
•How we learn
•Memory
•Assessing training needs
•Sources of information for a needs assessment
•Communication skills for trainers
•Body language
•Reasons that people do not learn -communication barriers
•Developing conversation
•Effective questioning
•Motivating learners
•Principles of learning
•Adult learners
7.Work teams
•Conformity -Heiders Balance Theory
•Different styles of handling conflict
•Delegation
•Delegation situations: High Experience/Low Motivation; High Experience/High Motivation etc
•Conflict handling tequniques
•Dealing with anger (in yourself and in others)
•Negotiation
•Joint problem solving approach
•Mediation
•Negotiation problems
8.Positive Discipline
•Static and dynamic principle
•Giving praise
•Enforcing rules
•The disciplinary interview
•Changing behaviour -classic and operant conditioning
•Reinforcement
•Punishment
9.Grievances and Complaints
•Detecting a problem
•Guidelines for dealing with grievances
•Reducing grievances
•Applying the formal problem solving technique
10.Monitoring and Reporting
•Monitoring performance
•Observation
•Regular review
•Scheduled evaluations
•Report writing
•Work study
•Techniques of work study
•Work measurement
What qualification will I achieve for completing this course?
This is an individual module course. The individual module courses are 100 hour long usually and can be taken on their own or as part of a larger program of study.
If you wish to take an individual module course as a stand alone course, you can elect to sit an optional exam at the end of it.
If you successfully pass the exam and all assignments, you will receive a Statement of Attainment. You can take examinations at a time and location to suit you. If you enrol, you will be sent further information on how to arrange examinations at the end of the course.
If you do not wish to take the exam, you will receive a Course Completion letter when you have passed all assignments.
There is an assignment at the end of each lesson. So for example, if an individual module course contains ten lessons, you will need to complete ten assignments. Assignments can be sent to us via email, post or fax.
Other qualifications, such as certificates, diplomas etc may require examinations to be taken as part of the overall assessment process.
You can find further information on the examinations process by clicking on the “Enrolment” link above.
AIMS
- Explain how perception, learning and prior experience influence human behaviour
- Identify and practice communication skills that will improve your ability to effectively receive and transmit messages in the workplace
- Explain factors that contribute to overall workplace conditions and can affect workplace culture
- Explain basic supervising practices for controlling business or department operations
- Identify essential processes in the recruitment and induction of employees
- Describe the key elements of planning and conducting effective staff training
- Describe how team processes can be used to improve performance and productivity
- Identify methods to establish and maintain discipline through positive means, such as reinforcement and increasing motivation
- Describe strategies for reducing dissatisfaction and handling dissatisfaction when it arises
- Explain the importance of monitoring workplace processes and performance, and how to report your observations
Duration: 100 hours (on average, 3-5 months part-time)
More Information on ACS Distance Education and our courses
Who are our tutors?
Our tutors are all highly experienced and professional, knowledgeable in their field of study. We have staff from around the world, enabling us to gain a wide variety of perspectives. We have a school in the UK and in Australia. If you would like to have a look at our tutors, then click on the “The School” in the boxes above and choose “The Staff” option.
Sample Course Notes
Our courses are all written by highly qualified tutors and writers, who also teach on the courses, so know them well. We strive to update our courses and improve them with new information, methods and knowledge on an ongoing basis. If you would like to see examples of some of our courses, then choose the “Enrolment” option above, and then click on “Sample Course Notes”.
What learning method should I choose?
We offer three learning methods – e-learning, correspondence and online. If you are not sure which is the right choose for you, then click on the “Enrolment” box above, then “Learning Methods.”
How Long will it take to complete the course?
This obviously varies from student to student. Some students will have more time for study than others. Some students may work quicker than others, so it is an individual thing. We estimate that most students will take, for example, 4 – 6 months to complete a 100 hour individual module, but we allow up to 12 months for you to complete it.
Longer courses will obviously take longer. You can find more information on the length of time required and so on the “Enrolment” box, then selecting “Terms and Conditions of Enrolment.”
What Do Our Students think of us?
If you would like to read comments from our previous students, then choose the “Enrolment” option above, then “Student Testimonials”.
I don’t think this is the right course for me.
If you’re not sure about this course, then why not look at our wide range of other courses. Click on the “Courses” box above.
You may also wish to design your own course to fit in with exactly what YOU want. To do so, click on the “Enrolment” box, then “Design your Own Course”.
If you would like more advice on a course, then you can contact us and ask a tutor about the courses. You can contact us by calling 0800 328 4723 or +44(0) 384 442752 or emailing info@acsedu.co.uk
Recognition and Accreditation
For more information on our recognition and accreditation, click on “The School”, then “Recognition”.
Who is ACS Distance Education?
If you want to know more about ACS and our history, then please click on “The School”, then “About us.”
