COURSE STRUCTURE
There are 10 lessons as follows:
1. Introduction - Functions of a supervisor, Organisational structures & heirachy, Bases for organisational structure, Organisational charts, Supervisors responsibilities, How supervisors fit into an organisation, What does a supervisor do.
2. Understanding the work place - Government and private personnel departments, unions; Law and employees, Contracted responsibilities, Discrimination, Liability for staff actions, Workplace elements.
3. Communications and human relations -Influence in the workplace (formal authority, Reward and punishment, Knowledge, Leadership, Power, etc), Familiarity, Managing Aptitude (Status, Prestige, Loyalty, Security, Friendship, Personality, Workload, etc), Good Business Writing, Memoranda, Letters.
4. Motivating employees - Internal Incentives, Environmental Incentives, Practical ways to motivate
5. Organising the work place - Good work habits, Planning a Work schedule, Establishing priorities, Improving results, Project planning and management tools, Organising the work space.
6. Problem solving techniques - Solving problems, Guidelines for making decisions, Types of problem, solvers, Different ways to solve problems, Involving others, A Classic Problem Solving Technique
7. Discipline, complaints and grievances - Levels of discipline (reprimanding, fixing, blame, formal warning, removing privileges, termination of employment, legal action), Increasing self discipline, Introducing change, Giving orders.
8. Interviewing, recruitment, training - Job interviews, Successful interviewing, Resumes/ C.V's, Training Staff, Staff Procedure Documents, Staff contracts,
9. Work place safety -Cost of injury and illness, Duty of Care, Accidents, Managing manual work safely, Protective equipment
10. Dealing with management/worker participation/ report writing/ staff meetings - Purpose of meetings, Leading a meeting, Problems with meetings, Meeting documentation
AIMS
- Explain and create an organisational chart.
- Describe the five basic kinds of Unions.
- Report on what you expect to achieve by practicing good human relations.
- Define objectives, goals, tasks to be achieved.
- Describe what steps should be taken before re organising a section or department?
- Draw up a work area for an office, factory etc.
- Show step by step how you would work through the problem solving technique systematically, in order to determine a good way of dealing with this problem.
- Write a diplomatic letter to a union in response to a complaint.
- Draw up a suitable advertisement for a position of a "Salesperson"
- Explain the methods most frequently used to train new employees.
The key to success of any company or organisation is good management and the key to good management is the Supervisor. Good supervision is, in fact, the single most important factor in the success of any advanced economy.
What are the responsibilities of a supervisor? He or she must be able to:
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communicate with employees,
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give directions,
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dictate letters,
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set production goals and check performances,
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give interviews,
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communicate with other supervisors,
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write reports and read them,
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check mail,
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attend meetings,
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make decisions about new projects,
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decide on promotions and demotions.
The skills needed to handle this array of tasks are ‑
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a) Technical skills,
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b) Human skills,
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c) Conceptual skills.
This course develops your capacity to be a better supervisor in any situation.
As it develops these supervisory skills it does more though. Much of what you learn hear can be applied in any situation throughout life, at a work level, or even in your social life or personal relationships.
This course has been developed and improved over more than 25 years and is an excellent choice of study.
DURATION: 100 hours
This is a very sound foundation course in the theory and practice of supervision, relevant to both supervisors and potential supervisors. Learn to recruit and train new staff, plan work, motivate staff, solve problems systematically, implement discipline, maintain a safe workplace and amongst other things use worker participation as a supervisory tool.
LEARN TO SOLVE PROBLEMS -The problem solving technique is a well established and systematic approach to solving problems. This aspect of our supervision course is an essential tool not only for supervisors, but also managers and businessmen of any type. If you get nothing more than this from this course; you are likely to sooner or later find this an indispensable tool.
