Bar staff are employed in restaurants, and bars to primarily service customers with drinks, and secondarily, food(occasionally other things such as cigarettes and cigars).
In some situations, bar staff may only dispense drinks and snacks such as nuts and potato crisps. In other situations (eg. at a pub), bar staff may be required to take orders for "counter meals", and dispense the meals after they have been prepared by the cook.
General duties for bar staff at all times will be:
*Providing Service to customers
*Cleaning (including the bar, tables & glass ware)
*Customer Relations
Bar staff often have duties segregated from food service staff; although in many restaurants, the same person might perform both duties. Essentially food service staff are responsible for meals and bar staff for drinks and light snacks. Menus can vary significantly depending on the type of establishment. In today’s ever changing world, there is increasing innovation, and the rules of traditional bar service are increasingly broken. As such, bar staff may very often find themselves performing various food service duties.
Duration: 100 hours
LESSON CONTENT
Lesson 1 – Introduction, industry orientation, presentation, bar equipment, layout, creating a menu, the law, staff qualities, hygiene and cleaning, dealing with staff, beverage dispensing equipment, glasses.
Lesson 2 – Alcoholic Products – Beer, brewing process, lager, beer mixes, wines, types of wine, storing wines, spirits, liqueurs, aperitifs.
Lesson 3 – Non-Alcoholic Beverages – Coffee, coffee blend, coffee grinding, coffee variations, tea, speciality tea, herbal tea, spiced teas, storing teas, brewing tea, water.
Lesson 4 – Service Procedures – Dealing with customers, addressing customers, during service, recording, waiting, carrying plates, using a service plate, carrying glasses, carrying trays, handling food, guidelines for maintaining hygiene, money issues, using a cash register, accounts, tipping, refusing service, understanding substance abuse disorders, alcohol abuse.
Lesson 5 – Mixing Drinks – Cocktails, mixing cocktails, bar flairing, terminology, general hints, measures, liqueur coffees.
Lesson 6 – Wine – Wine selection, wine presentation, opening wine, serving wine, wine grapes, grape varieties, beverage list, serving temperatures.
Lesson 7 – Bar Service and Problem Based Learning Project – In this lesson, students are required to carry out a project to develop a new and innovative bar service.
This is an individual module. The individual module courses are 100 hour long usually and can be taken on their own or as part of a larger program of study. If you want to take one of these courses only, you can elect to sit an optional exam at the end of it. If you successfully pass the exam, you will receive a Statement of Attainment. If you do not wish to take the exam, you will receive a Course Completion letter when you have passed all assignments. You can take examinations at a time and location to suit you. If you enrol, you will be sent further information on how to arrange examinations at the end of the course. If you do not wish to sit the examination, you will need to complete all assignments to receive the course completion letter. There is an assignment at the end of each lesson. So for example, if an individual module course contains ten lessons, you will need to complete ten assignments. Assignments can be sent to us via email, post or fax.
What qualification will I achieve for completing this course?
This is an individual module course. The individual module courses are 100 hour long usually and can be taken on their own or as part of a larger program of study.
If you wish to take an individual module course as a stand alone course, you can elect to sit an optional exam at the end of it.
If you successfully pass the exam and all assignments, you will receive a Statement of Attainment. You can take examinations at a time and location to suit you. If you enrol, you will be sent further information on how to arrange examinations at the end of the course.
If you do not wish to take the exam, you will receive a Course Completion letter when you have passed all assignments.
There is an assignment at the end of each lesson. So for example, if an individual module course contains ten lessons, you will need to complete ten assignments. Assignments can be sent to us via email, post or fax.
Other qualifications, such as certificates, diplomas etc may require examinations to be taken as part of the overall assessment process.
You can find further information on the examinations process by clicking on the “Enrolment” link above.
You can find further information on other courses by clicking on the “Courses” link above.
Click here for more information
Sample assignment
LESSON 4 - ASSIGNMENT
1. With the aid of diagrams, explain a process for ordering and recording liquor
received into a cellar. (provide up to a page including diagrams in your answer)
2. Write a report on what you observed in your set task. (Write up to 1 page)
3. Develop a set of guidelines for staff working at one of the two bars you visited.
ie. This should be a list, in point form, of things which staff should do, or not do, in
order to optimise service to customers.
Now available online!
Do you have an outgoing personality? Are you enthusiastic, committed and flexible? Bar service can offer you the opportunity to work anywhere in the world.
This course provides general knowledge for anyone who wants to work behind a bar or as a drinks waiter. In this course you will develop a broad understanding of the industry. Through this you will:
· become familiar with alcoholic drinks such as wine, spirits, beers and cocktails
· learn how to make non-alcoholic drinks including cappucinos, chai lattes and other speciality teas
· learn how to provide quality service to bar customers
· mix a range of cocktails and other drinks and
· learn the fundamentals of wine appreciation.
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