The role of the hotel industry stems from a long history and development in the field of hospitality provision.This role is reflected in the structure of society, in that many hotels are still extensions of domestic hospitality.However, there is an increasing involvement of the multi-national organisation in hotel ownership and management.The industry provides a rather complex market package in a business environment which is subject to many external variables.
A hotel is an establishment of a permanent nature, which consists of four or more bedrooms, and offers bed and breakfast on a short term contract and provides certain minimum standards
THE ROLE OF THE ACCOMMODATION MANAGER
The responsibilities of the accommodation manager will include some, or all of the following:
(a)Assessing manpower requirements.
(b)Recruitment and selection of manpower.
(c)Induction and training of manpower.
(d)Deployment and scheduling of manpower.
(e)Supervision of manpower.
(f)Quality control.
(g)Inspection of premises.
(h)Developing standard methods for performing tasks.
(i)Increasing productivity.
(j)Welfare of personnel.
(k)Hygiene control.
(l)Pest control.
(m)Waste control.
(n)Selection and purchasing of supplies (cleaning agents, equipment, etc.).
(o)Selection and purchasing of "linens" and soft furnishings.
(p)Selection and purchasing of all surfaces (floor coverings, wall coverings, furniture, etc).
(q)Stores control.
(r)Linen control and laundering.
(s)Cleaning and maintenance of the premises and plant.
(t)Redecoration and up-grading schemes.
(u)Capital building projects.
(v)Interior design.
(w)Health, safety, fire and security arrangements.
(x)Care and welfare of the building user, that is the client or personnel.
In certain types of establishments, such as hotels or conference centres, the accommodation manager may also be responsible for front office operations and conferences.
Accommodation management is well established in certain types of operations such as hotels, hospitals and halls of residence.These all tend to have a well-defined organisation structure.These structures have been described previously, therefore, there is no further need to go into more detail at this stage.
