Apply your Understanding Emotional Intelligence

• To better manage workplace interactions
• For improved relationships
• To improve management including productivity and profitability. 

COURSE CONTENT

This course is split into nine lessons as follows:

1. Emotions and Emotional Intelligence

• Introduction
• What is Emotional Intelligence?
• Social Intelligence and Emotional Intelligence
• Understanding Emotions
• Models of Emotions
• Emotional Development
• Elements of Emotional Intelligence
• Why Study Emotional Intelligence?

2. Biology of Emotions

• Development of Emotions
• Infancy
• Toddler to Early Childhood
• Middle to Late Childhood
• Adolescence
• Nervous System and Emotions
• Theories of Emotion
• Unusual Sensory States
• Highly Sensitive People
• Synaesthesia

3. Emotional Intelligence Models

• Ability Model (Salovey & Mayer)
• Performance-based Model (Goleman)
• Competency-Based Model (Bar-On)

4. Measuring Emotional Intelligence

• Why Measure Emotional Intelligence?
• Prediction of Performance
• Improves Relationships
• Leadership
• EI versus IQ – Stability
• Measures of Emotional Intelligence
• Self-Report
• Specific Ability Measures
• Bar-On’s Emotional Quotient Inventory (EQ-i)
• Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)
• Other Report/Observer Ratings

5. Emotional Intelligence Applications for Employing Staff

• Why is Emotional Intelligence Useful at Work?
• Workplace Harmony
• Employee Retention
• Social Competencies
• Predicting Success
• Recruitment
• Interviews
• Recruiting Team Members
• Recruiting Leaders
• Ethical Considerations of Using EI in Recruitment
• What About Low EI?

6. Emotional Intelligence Applications for Managing Employees

• How Can Emotional Intelligence be Applied to Workplace Management?
• Leadership & EI
• Leadership Training
• EI in Management
• Training Employees
• Limitations of Training Programs in EI
• Empirically Based Training Programs
• Employee or Freelance Workers
• Stress Management
• Workplace Culture

7. Emotional Intelligence Applications for Marketing

• EI in Marketing
• Applying EI Theory to Marketing
• Using EI in Marketing
• Consumer Behaviour
• Empathy
• Social Skills

8. Applications in Relationships and Self-Awareness

• Self-Awareness, Emotional Intelligence, and Wellbeing
• Negative Self-Talk
• Procrastination
• Stress
• EI & Relationships
• Romantic Relationships
• Other Relationships
• Building Relationships
• Arguments and Discussions
• Conflict Management
• EI & Relationship Strategies
• Setting Goals
• Considering Alternate Perspectives
• Writing Redirection Phrases and Feeling Statements Ahead of Time
• Tools for Developing Self-Awareness

9. Applications in Education and Training

• How Our Emotions Affect Our Education
• Attention & Emotion
• Emotional Intelligence & Studying
• Emotional Intelligence & Academic Performance
• Teaching and Emotional Intelligence
• Self-Assessment of EI
• How Teachers Model Emotional Intelligence in Classroom Settings
• Resilience
• Social and Emotional Learning
• Classroom Tools for Developing Emotional Intelligence
• Mood Monitor
• Journaling
• Reflection
• Education at Work
• Communication
• Facilitation and Engagement
• Motivation

Lesson Aims

• Describe the nature, scope, and relevance of emotional intelligence.
• Explain physiological and other biological aspects of emotions and the relationship with emotional intelligence.
• Describe models of emotional intelligence.
• Describe methods for measuring emotional intelligence.
• Describe ways in which emotional intelligence may be useful for employing someone, from the perspective of both the employee and employer.
• Explain how emotional intelligence can be applied to workplace management
• Explain applications for emotional intelligence with marketing.
• Describe tools to develop self-awareness and applications of emotional intelligence in relation to relationships, self-awareness, and wellbeing.
• Describe how emotional intelligence is associated with learning.