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Duration (approx) 900 hours
Qualification Advanced Certificate


It offers core study options (including Office Practice, Management, Business Operations and Marketing Foundations), as well as specialist subjects, which focus on those areas highly applicable to supervision and management. These are: Supervision, Motivation, and Personnel Management.  

This is a flexible, relevant course for those wanting to train to move into supervisory or managerial positions.
In addition, this course offers further specialisation specific to your field of interest, in the form of an Industry Project.

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  • Learn more about supervision and management
  • Improve your job prospects with this advanced course
  • Study in your own time and at your own pace.
  • Specifically designed course to improve your knowledge of supervision.

This is a flexible, relevant course for those wanting to train to move into supervisory or managerial positions.

Course Structure

Components include:
CORE STUDIES - four units of compulsory subjects for all students. ie. Office Practices, Management, Business Operations and Marketing Foundations.

ELECTIVE STUDIES - three stream units for the development of knowledge in a chosen specialisation or industry sector:  Supervision, Motivation and Personnel Management.

PROJECT - a "management in the workplace project" of 200 hrs of learning focussed on real life situations -in the workplace. The project specifically aims to provide the student with the opportunity to apply and integrate skills and knowledge developed through various areas of formal study.


Office Practices

Develops basic office skills covering use of equipment, communication systems (telephone, fax, etc) and office procedures such as filing, security, workplace organisations, etc. The course consists in eight lessons where these subjects are developed.  

  1. The Modern Office
  2. Communication Systems
  3. Interpersonal Communications
  4. Phone Skills
  5. Writing Letters and Other Documents
  6. Computer Applications
  7. Office Organisation and Procedures
  8. Health and Safety in the Office

Business Operations
The aim of this course is to provide you with the building blocks for a successful career in business planning and operations. Covering topics such as business law, the money market, taxation, business plan writing and mistakes to avoid, it is a solid foundation, developed by highly qualified and experienced professionals.
It develops knowledge of basic business operations and procedures (eg. types of businesses, financial management, business analysis, staffing, productivity, etc) and the skills to develop a 12 month business plan. 

There are 6 lessons as follows:

  1. Introduction Business: law, types of businesses, starting a business
  2. Finance: Liquidity, the money market,terminology, insurance
  3. Financial Records: Simple Bookkeeping procedures, cash flow
  4. Financial Management: Taxation, costing, budgeting, investing
  5. Business Planning: Developing a 12 month business plan.
  6. Mistakes to avoid: Reasons for business failures, profitability, improving productivity

Make sure your management style is grounded in the 'tried and true'. This course outlines management theories and procedures, problem solving and decision making tactics, staff management, supervision, recruitment and workplace health and safety.
Developed by professionals with a substantial amount of industry experience, it is the perfect foundation for a successful career.

There are 6 lessons as follows:
  1. Introduction & Organizational Structures
  2. Management Theories & Procedures
  3. Problem Solving & Decision Making
  4. Management Styles & External Influences
  5. Employing People & Interview Skills
  6. Staff Management

Marketing Foundations

This module develops a broad understanding of marketing and specific skills in writing advertisements, undertaking market research, developing an appropriate marketing plan and selling.
The course consists in ten lessons, as follows:
  1. Marketing and the Business What is marketing, and its significance, Considering alternative approaches to business & marketing, Alternative enterprises (eg. goods or services based, sole proprietor or partnership etc).
  2. Scope of Marketing Understanding basic economics (eg. supply & demand); the difference between the potential market, available market, target market, and penetrated market for a product/service of your choice; Different advertising approaches, Controlling Growth, Improving Results in Business, etc
  3. Target Marketing Understanding the market place; Stages that sellers move through in their approach to a market, What is targeting, Advantages of target marketing as compared to mass marketing and product-differentiated marketing.
  4. The Marketing Mix and Managing the Marketing Effort Product, price, place, and promotion; Affects and interactions between marketing and other operations of a business.
  5. Product Presentation and Packaging Importance of product knowledge, Core, tangible and augmented products; Differences in packaging & presentation for different products.
  6. Promotion Communication skills, Merchandising, Shop Floor Layout, Displaying Products, Signs, Understanding Selling and Increasing Sales, Sales Methods, Publicity Marketing,
    Structuring an Advertisement or Promotion, Advertising budgets, etc
  7. Product Pricing and Distribution Pricing, Profitability Ratios, Increasing Turnover, etc
  8. Customer Service Methods of assessing customer satisfaction; Significance of Customer Service; Different types of customers in the market place, and how best to approach each; Difference between selling, publicising, marketing and advertising, etc
  9. Market Research The research process, What to research, Surveys, Developing and conducting a market research program, where to find useful statistics,
  10. Organisations - Structures and Roles Business law; Financial Management, Business Structures, Business terminology, etc.



There are ten lessons in this module as follows:

1. Introduction - Organisational structures & responsibilities.
2. Understanding the work place - Government and private personnel departments, unions.
3. Communications and human relations.
4. Motivating employees.
5. Organising the work place.
6. Problem solving techniques.
7. Discipline, complaints and grievances.
8. Interviewing, recruitment, training.
9. Work place safety.
10. Dealing with management/worker participation/ report writing/ staff meetings.


This course contains eight lessons, as follows:

1. Introduction: Describe the nature and scope of motivation, and identify the differences between people that distinguish the application of motivational skills to achieve a successful outcome
2. Awareness: Explain the significance of knowledge and understanding to motivation.
3. Tangible Rewards: Explain the effect of Tangible Rewards (eg: Money, Services, Goods) as a major motivator.
4. Intangible Rewards: Explain the effect of intangible Rewards (eg: Security, Ethics, Gratitude, Belief Systems/Religion, Peer Pressure) as a major motivator.
5. Negative Motivators: Explain how actions can be motivated by negative motivators (eg. Pain, Suffering, Discipline, Threats), and distinguish this type of motivation from that achieved through positive motivators.
6. Initiating Motivation: Explain how to initiate motivation with an individual or group for a situation not previously confronted.
7. Maintaining Motivation: Explain how motivation can be maintained or increased in both successful and unsuccessful environments.
8. Applications: Identify a wide range of situations where motivational skills can be applied, and determine an appropriate way to initiate and maintain motivation in each of those situations.


This course contains nine lessons, as follows:

1. Human behaviour: Understand how perception, learning and prior experience influence human behaviour
2. Workplace communications: Identify and practice communication skills that will improve your ability to effectively receive and transmit messages in the workplace
3. Workplace conditions: Understand some factors that contribute to overall workplace conditions and can affect workplace culture
4. Controlling Operations: Explain basic supervising practices for controlling business or department operations
5. Recruitment and Induction: Identify essential processes in the recruitment and induction of employees
6. Staff training: Understand the key elements of planning and conducting effective staff training
7. Work teams: Describe how team processes can be used to improve performance and productivity
8. Positive Discipline: Identify methods to establish and maintain discipline through positive means, such as reinforcement
9. Grievances & Complaints: Describe strategies for reducing dissatisfaction and handling dissatisfaction when it arises
10. Monitoring and reporting: Understand the importance of monitoring workplace processes and performance, and how to report your observations

For detailed course outlines for each module please visit


This is the final requirement that you must satisfy before receiving your award.

There are various options available to you to satisfy this requirement, ranging from completing relevant work experience to undertaking standard modules such as Research Project I and Workplace Project I


How Can a Supervisor Manage Conflict in a Workplace?
Conflict is often viewed as destructive, but conflict is also a normal part of relationships, and if dealt with appropriately can be healthy and produce positive results.
Conflict is destructive when it:
  • diverts energy away from important work or other issues
  • destroys morale
  • polarises groups
  • deepens differences in values
  • produces violence

Where conflict is destructive within a team or organisation it can cause difficulties, such as low staff morale, high staff turnover, disruption within teams and so on. 

If there is negative conflict, this may be something that you need to tackle by holding team meetings, team building exercises, speaking to the people involved in the conflict, and trying to find out what is going on and what solutions you can come up with.
As mentioned, if dealt with appropriately, conflict can also be a constructive force.  Conflict is constructive when it:
  • opens up and clarifies important issues and helps solve them
  • increases involvement of individuals in important issues
  • makes communication more authentic
  • releases pent-up emotion, stress or anxiety
  • helps build group cohesiveness
  • helps individual growth, provided there is reflection on the conflict

Conflict can increase creativity and ideas. If there is a productive conflict between team members, they may have different ideas and suggestions which you can work on and perhaps come to an even better idea or alternative that staff can work towards together. Conflict can lead to an increase in team cohesiveness. In the four stages of team building - forming, storming, norming and performing - conflict can occur during the storming stage and lead the group to go back and reform or lead the group to go on and perform.

As a manager it is important to recognise that there will be times of conflict within your team or department and consider ways to deal with it.

Dealing  With Conflict
How do you deal with conflict? In many conflict situations we can choose how to behave and how to respond.
Remember that:
  1. No one has the right to abuse another person, no one should accept this. Physical, emotional, verbal or psychological abuse is never OK.
  2. Physical violence against anyone is destructive and illegal.
  3. The responsibility for your communication lies with you alone. How a manager communicates and treats family, friends and staff will set an example and benchmark that reflects on staff and the workplace.
  4. No one can make you say or do something, you always have a choice of the way you act yourself and towards others.
In situations where you may be handling conflict:
Make sure you are listening and giving the other person a chance to talk, Show in your body language you are listening. Respect the other person’s point of view, even if it is different from yours. Look for ways you can compromise and work together to move forward. Be respectful in conversation and positive, avoiding put downs or insults and removing the personal aspects from the situation to be solved. If voices are raised and the discussion becomes heated, take a break and come back when everyone has cooled down and always keep it positive and constructive.
It is useful to be aware of different models of conflict handling for when you come into contact with conflict. When handling a conflict, the main styles are:
  • competing
  • accommodating
  • soothing
  • avoiding
  • compromising
  • joint problem solving





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Meet some of our academics

Sarah RedmanOver 15 years industry experience covering marketing, PR, administration, event management and training, both in private enterprise and government; in Australia and the UK.
Tracey Jones (psychology)B.Sc. (Hons) (Psychology), M.Soc.Sc (social work), DipSW (social work), PGCE (Education), PGD (Learning Disability Studies) Tracey began studying psychology in 1990. She has a wide range of experience within the psychology and social work field, particularly working with people with learning disabilities. She is also qualified as a teacher and now teaches psychology and social work related subjects. She has been a book reviewer for the British Journal of Social Work and has also written many textbooks, blogs, articles and ebooks on psychology, writing, sociology, child development and more. She has had also several short stories published.
John Mason (Horticulturist)Horticulturist, Nurseryman, Landscaper, Garden Writer, Parks Manager and Consultant. Over 45 years experience; working in Australia and the UK. He is one of the most widely published garden writers in the world; author of more than 100 books and editor for 4 different gardening magazines. John has been recognised by his peers being made a fellow of the Institute of Horticulture in the UK, as well as by the Australian Institute of Horticulture.
Kate Gibson B.Soc.Sc.15+ years experience in HR, marketing, education & project management. Kate has traveled and worked in a variety of locations including London, New Zealand and Australia.

Check out our eBooks

Occupational PsychologyThe Occupational Psychology Ebook looks at occupational or industrial psychology. Get to know the underlying theories in occupational psychology and improve productivity at your workplace. This ebook will help you improve your recruitment techniques, improve working conditions, increase productivity, developing effective decision making abilities and also includes methods of coping with stress within the workplace.
LeadershipWhat makes a good leader? Is it an innate personality trait or a skill that can be acquired? This book is an excellent guide to the theories and practice of leadership. It is full of interesting facts about social dynamics and examples of leadership styles. For those who are curious or in need of some leadership skills, this book will provide both entertainment and advice.
Psychological ProfilingPsychological profiling is used to assess anyone from potential new staff and school children to serial killers. It helps you to determine someone’s personality, neuroses, mental health and career suitability. This book provides an excellent overview of psychological profiling techniques and pitfalls.
Starting a BusinessBusinesses don't need to fail! This is concise, easy to read, and alerts you to all of the things that commonly make a difference to business success or failure. Seven chapters are: “A Reality Check”, “The Product or service”, “Managing a Business”, “How to Find Customers”, “How to Make a Sale”, “Delivering the Product or Service”, “Pitfalls to Avoid”.