SUPERVISOR TRAINING -ADVANCED CERTIFICATE

• Learn more about supervision and management
• Improve your job prospects with this advanced course
• Study in your own time and at your own pace.
• Specifically designed course to improve your knowledge of supervision.

This is a flexible, relevant course for those wanting to train to move into supervisory or managerial positions.

Course Structure

Components include:
CORE STUDIES - four units of compulsory subjects for all students. ie. Office Practices, Management, Business Operations and Marketing Foundations.

ELECTIVE STUDIES - three stream units for the development of knowledge in a chosen specialisation or industry sector:  Supervision, Motivation and Personnel Management.

CORE UNITS

Office Practices

Develops basic office skills covering use of equipment, communication systems (telephone, fax, etc) and office procedures such as filing, security, workplace organisations, etc. The course consists in eight lessons where these subjects are developed.  

1. The Modern Office
2. Communication Systems
3. Interpersonal Communications
4. Phone Skills
5. Writing Letters and Other Documents
6. Computer Applications
7. Office Organisation and Procedures
8. Health and Safety in the Office

Business Operations
 
The aim of this course is to provide you with the building blocks for a successful career in business planning and operations. Covering topics such as business law, the money market, taxation, business plan writing and mistakes to avoid, it is a solid foundation, developed by highly qualified and experienced professionals.
It develops knowledge of basic business operations and procedures (eg. types of businesses, financial management, business analysis, staffing, productivity, etc) and the skills to develop a 12 month business plan. 

There are 6 lessons as follows:

1. Introduction Business: law, types of businesses, starting a business
2. Finance: Liquidity, the money market,terminology, insurance
3. Financial Records: Simple Bookkeeping procedures, cash flow
4. Financial Management: Taxation, costing, budgeting, investing
5. Business Planning: Developing a 12 month business plan.
6. Mistakes to avoid: Reasons for business failures, profitability, improving productivity

Management
Make sure your management style is grounded in the 'tried and true'. This course outlines management theories and procedures, problem solving and decision making tactics, staff management, supervision, recruitment and workplace health and safety.
Developed by professionals with a substantial amount of industry experience, it is the perfect foundation for a successful career.

1. Introduction & Organizational Structures
2. Management Theories & Procedures
3. Problem Solving & Decision Making
4. Management Styles & External Influences
5. Employing People & Interview Skills
6. Staff Management

Marketing Foundations

1. Marketing and the Business What is marketing, and its significance, Considering alternative approaches to business & marketing, Alternative enterprises (eg. goods or services based, sole proprietor or partnership etc).
2. Scope of Marketing Understanding basic economics (eg. supply & demand); the difference between the potential market, available market, target market, and penetrated market for a product/service of your choice; Different advertising approaches, Controlling Growth, Improving Results in Business, etc
3. Target Marketing Understanding the market place; Stages that sellers move through in their approach to a market, What is targeting, Advantages of target marketing as compared to mass marketing and product-differentiated marketing.
4. The Marketing Mix and Managing the Marketing Effort Product, price, place, and promotion; Affects and interactions between marketing and other operations of a business.
5. Product Presentation and Packaging Importance of product knowledge, Core, tangible and augmented products; Differences in packaging & presentation for different products.
6. Promotion Communication skills, Merchandising, Shop Floor Layout, Displaying Products, Signs, Understanding Selling and Increasing Sales, Sales Methods, Publicity Marketing,
   Structuring an Advertisement or Promotion, Advertising budgets, etc
7. Product Pricing and Distribution Pricing, Profitability Ratios, Increasing Turnover, etc
8. Customer Service Methods of assessing customer satisfaction; Significance of Customer Service; Different types of customers in the market place, and how best to approach each; Difference between selling, publicising, marketing and advertising, etc
9. Market Research The research process, What to research, Surveys, Developing and conducting a market research program, where to find useful statistics,
10. Organisations - Structures and Roles Business law; Financial Management, Business Structures, Business terminology, etc.

STREAM UNITS

1. SUPERVISION

There are ten lessons in this module as follows:

1. Introduction - Organisational structures & responsibilities.
2. Understanding the work place - Government and private personnel departments, unions.
3. Communications and human relations.
4. Motivating employees.
5. Organising the work place.
6. Problem solving techniques.
7. Discipline, complaints and grievances.
8. Interviewing, recruitment, training.
9. Work place safety.
10. Dealing with management/worker participation/ report writing/ staff meetings.

2. MOTIVATION

This course contains eight lessons, as follows:

1. Introduction: Describe the nature and scope of motivation, and identify the differences between people that distinguish the application of motivational skills to achieve a successful outcome
2. Awareness: Explain the significance of knowledge and understanding to motivation.
3. Tangible Rewards: Explain the effect of Tangible Rewards (eg: Money, Services, Goods) as a major motivator.
4. Intangible Rewards: Explain the effect of intangible Rewards (eg: Security, Ethics, Gratitude, Belief Systems/Religion, Peer Pressure) as a major motivator.
5. Negative Motivators: Explain how actions can be motivated by negative motivators (eg. Pain, Suffering, Discipline, Threats), and distinguish this type of motivation from that achieved through positive motivators.
6. Initiating Motivation: Explain how to initiate motivation with an individual or group for a situation not previously confronted.
7. Maintaining Motivation: Explain how motivation can be maintained or increased in both successful and unsuccessful environments.
8. Applications: Identify a wide range of situations where motivational skills can be applied, and determine an appropriate way to initiate and maintain motivation in each of those situations.

3. PERSONNEL MANAGEMENT

This course contains nine lessons, as follows:

1. Human behaviour: Understand how perception, learning and prior experience influence human behaviour
2. Workplace communications: Identify and practice communication skills that will improve your ability to effectively receive and transmit messages in the workplace
3. Workplace conditions: Understand some factors that contribute to overall workplace conditions and can affect workplace culture
4. Controlling Operations: Explain basic supervising practices for controlling business or department operations
5. Recruitment and Induction: Identify essential processes in the recruitment and induction of employees
6. Staff training: Understand the key elements of planning and conducting effective staff training
7. Work teams: Describe how team processes can be used to improve performance and productivity
8. Positive Discipline: Identify methods to establish and maintain discipline through positive means, such as reinforcement
9. Grievances & Complaints: Describe strategies for reducing dissatisfaction and handling dissatisfaction when it arises
10. Monitoring and reporting: Understand the importance of monitoring workplace processes and performance, and how to report your observations

For detailed course outlines for each module please visit https://www.acsedu.co.uk/courses/

PROJECT

This is the final requirement that you must satisfy before receiving your award.

There are various options available to you to satisfy this requirement, ranging from completing relevant work experience to undertaking standard modules such as Research Project I and Workplace Project I

How Can a Supervisor Manage Conflict in a Workplace?

 

• diverts energy away from important work or other issues
• destroys morale
• polarises groups
• deepens differences in values
• produces violence

Where conflict is destructive within a team or organisation it can cause difficulties, such as low staff morale, high staff turnover, disruption within teams and so on. 

• opens up and clarifies important issues and helps solve them
• increases involvement of individuals in important issues
• makes communication more authentic
• releases pent-up emotion, stress or anxiety
• helps build group cohesiveness
• helps individual growth, provided there is reflection on the conflict

Conflict can increase creativity and ideas. If there is a productive conflict between team members, they may have different ideas and suggestions which you can work on and perhaps come to an even better idea or alternative that staff can work towards together. Conflict can lead to an increase in team cohesiveness. In the four stages of team building - forming, storming, norming and performing - conflict can occur during the storming stage and lead the group to go back and reform or lead the group to go on and perform.

As a manager it is important to recognise that there will be times of conflict within your team or department and consider ways to deal with it.

1. No one has the right to abuse another person, no one should accept this. Physical, emotional, verbal or psychological abuse is never OK.
2. Physical violence against anyone is destructive and illegal.
3. The responsibility for your communication lies with you alone. How a manager communicates and treats family, friends and staff will set an example and benchmark that reflects on staff and the workplace.
4. No one can make you say or do something, you always have a choice of the way you act yourself and towards others.

• competing
• accommodating
• soothing
• avoiding
• compromising
• joint problem solving