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Duration (approx) 100 hours
Qualification Statement of Attainment

Learn how to clean rooms, buildings, furnishings, floors, paving, toilets, kitchens and more.

A serious training course for both domestic and commercial cleaners.

Virtually every public building employs cleaners, from restaurants, offices and shopping centres to community centres and hotels. Cities employ cleaners to sweep the streets, and clean public places. Transport companies employ cleaners to clean trains, planes, trams, ferry boats, cars etc. Private households increasingly employ part time cleaners, particularly when both spouses work, and there is sufficient extra money to pay for a cleaner.


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Learn how to clean rooms, buildings, furnishings, floors, paving, toilets, kitchens and more.

A serious training course for both domestic and commercial cleaners.

Why Study?

Studying cleaning sets you apart, making you more attractive to an employer, or client. 

Anyone who has employed cleaners will tell you that there are good ones and bad. Often a cleaner might be employed because they are in the right place at the right time, and they "seem nice"; but to keep and thrive in a cleaning job, you need to perform, and to do that you do need to know what you are doing. Cleaners are also often employed because they are "recommended".  Those who are new to the cleaning industry may start a cleaning business with a little well thought marketing; getting a few clients. If you follow that path, your business needs to impress those first clients and then recommend you to others.

Whatever way you find work in the cleaning industry one thing is clear - you will prosper if you understand more about how to clean different things, different ways, and as a result, do a better job.


Lesson 1.  Nature and Scope of Cleaning

  • Introduction
  • Standard Types of Cleaning
  • Bond Cleans
  • Outdoor Work
  • Cleaning Roles – general cleaners, specialist cleaners,
  • Chemicals/Products
  • Natural versus Synthetic Products
  • General Procedures (over 25 product types reviewed)
  • Equipment and Tools
  • Inventory and Resourcing
  • Reporting Concerns
  • Disposal of Waste
  • Compliance with legislation
  • Sustainability and Maintaining Reputation
  • Pest Control -spiders, rodents, insects

    Lesson 2. Cleaning Stains & Specialist Cleaning Techniques
  • Introduction
  • Categories of Stains
  • Protein Stains
  • Carbohydrate Stains
  • Lipid Stains
  • Pigment Stains
  • Resin Stains
  • Cleaning Artwork – restoration
  • Cleaning Products You can Make Easily

Lesson 3. Floor Care

  • Introduction
  • Carpet Cleaning
  • Deep Cleaning Carpet
  • Shampooing Carpet – manually, with a machine
  • Steam Cleaning Carpet
  • Removing Pigment Stains from Carpet
  • Rugs
  • Sisal, Jute, Seagrass
  • Wool
  • Cleaning Newer Timber Floors
  • Cleaning Reclaimed Timber
  • Waxing and Polishing Timber
  • Unvarnished Timber
  • Varnished Timber
  • Tiles
  • Porcelain Tiles
  • Stone Tiles
  • Concrete/Cement Floors
  • Bamboo Flooring
  • Linoleum
  • Outdoor Ground Surface Cleaning
  • Tiles
  • Paving
  • Timber
  • Concrete
  • Artificial Grass

Lesson 4. Furniture & Furnishings

  • Furniture versus Furnishings
  • Cleaning Furniture
  • Upholstered Furniture – general clean, deep clean
  • Wood Fixings
  • Waxing Furniture
  • Polishing
  • Conducting Inspections
  • Cleaning Leather
  • Linen Cleaning
  • Assessing Quality of Linen
  • Care of Linen
  • Fibre Structure and Appearance -tensile strength, Elongation, Elasticity, Specific Gravity
  • Effect of Moisture
  • Chemical Properties of Fibres
  • Insect Resistance
  • Resistance to Microorganisms
  • Electrical Properties
  • Effect of Sunlight
  • Thermal Properties
  • Fire Resistance
  • Classification of Fibres
  • Natural Fibres -Cotton, Linen, Wool
  • Man made Fibres – Viscose Rayon, Acetate, Nylon, Polyester, Acrylic, Polypropylene, Fibreglass
  • Blended Fibres

Lesson 5. Washroom Cleaning

  • Importance of Hygiene
  • Routing Cleaning Maintenance
  • Wash Basins and Taps
  • Soap Dispensers
  • Mirrors
  • Paper Towel Dispensers
  • Hand Dryers
  • Vending Machines
  • Sanitary Item Dispensers
  • Sharps Disposal Containers
  • Toilet Paper Holders
  • Toilets
  • Urinals
  • Light Fixtures
  • Floor Cleaning
  • Rubbish Removal and Disposal
  • Vandalism
  • Replacing Dispensers
  • Workplace Health and Safety
  • Avoiding Falling
  • Caustic and Corrosive Cleaners

Lesson 6. Kitchen Hygiene and Cleaning

  • Introduction
  • Storage Cupboards
  • Sink and Drainage Area
  • Removing drain blockages
  • Cleaning Sinks
  • Oven Cleaning
  • Oven Door
  • Cooktop -gas, ceramic, metal, etc
  • Refrigerator
  • Freezer
  • De-icing
  • Freezer Drains
  • Defrosting a Freezer
  • Dishwasher
  • Waste Disposal
  • Waste Disposal and Work Flow
  • Organic Waste Disposal

Lesson 7. Commercial Cleaning

  • Introduction
  • Divisions of Commercial Cleaning
  • Janitorial Work -finding work, cleaning skills, building maintenance, administration, general
  • Commercial Cleaner Work – finding work, skills/scope of work
  • Specialist Cleaning Jobs
  • High Rise Window Cleaner
  • Professional Laundry Worker
  • Future outlook for Cleaning Industry

Lesson 8. Cleaning Businesses

  • Introduction
  • Cleaners versus Housekeepers
  • Essential Cleaning Skills
  • Advanced Cleaning Skills
  • Administrative Skills
  • General Skills
  • Becoming a Residential Cleaner
  • Joining a Franchise
  • Setting up your Own Business
  • Getting a first Client
  • Introductory Offers/ Loss Leaders
  • Advertising -local print, digital, etc
  • Complaints

Who is this Course For?

  • Anyone starting or running a commercial cleaning business
  • Anyone seeking to work as a domestic housekeeper or cleaner 
  • Manufacturers/retailers/suppliers of cleaning equipment and products
  • Staff training - eg. hotel managers or others may use this course to train their cleaning staff
  • Building managers - to understand, monitor and better manage the services of your cleaning staff
  • Home owners -to better understand how to clean what in their homes
  • Anyone else who cleans or manages cleaning products or services


Courses can be started anytime from anywhere in the world!

Towergate Insurance welcomes Professional Liability insurance applications from ACS graduates across all disciplines. Click here for more details.