Marketing Psychology - online training - Special Offer Now Available!
Learn more about Marketing Psychology with the help of our highly experienced and well qualified tutors.
- Learn more about people as consumers, why some buy and others don't
- The principles behind marketing psychology
- Using your message to persuade and much much more....
- Learn all this in the comfort of your own home with support from our highly experienced tutors.
- There are eight lessons in the course and your tutor is there to help you all the way with any queries and giving you detailed feedback on your assignments.
- This course is an excellent in depth introduction to learning more on marketing psychology.
- Useful if you want to start working in marketing
- OR you want to improve your career prospects within marketing
- OR you run your own business and want to improve sales of your products or services.
COURSE STRUCTURE AND CONTENT
There are eight lessons in the course as follows:
Lesson 1. People as Consumers
- Scope and nature of marketing
- Reasons for marketing
- Types of customers: loyal, discount, needs based, wandering, impulse
- Economic, economic, personal, apathetic shoppers
- Understanding reward options: rational, sensory, social, ego satisfaction
- Influence on customers
- Physical factors
- Consumer problems
- Behavioural intention
Lesson 2. Market Segmentation
- Psychological segmentation
- Segmentation by usage
- Segmentation by benefit
- Global segmentation
- Entry into foreign markets
- Total Product concept
- Personal influences
- Diffusion of new products
Lesson 3. Internal Influences Perception & Personality
- The senses: vision, hearing and smell.
- Multi sensual marketing
- Thresholds of awareness
- Sensory adaptation
- Selective perception
- Perceptual distortion
- Perceptual cues
- Gestalt psychology
- The Phi phenomenon
- Subliminal perception
- Product image and self image
- Personality theory and application to marketing
- The MMPI
- The TATT
- The Rorschach Ink Blot Test
- Non Freudean and Freudean theories
- Self theory
- Self image marketing
- Trait theory
- Brand personality
- Relationship segmentation
Lesson 4. Internal Influences -Motivation and Awareness
Memory and marketing
Maslow's hierarchy of needs
Antecedents of involvement
Properties of involvement
Outcomes of involvement
Lesson 5. Social Influences
- Understanding society
- Family influences
- Family changes
- Family life cycle
- Institutional affects
- Consumer socialisation
- Family consumer decisions
- Conflict resolution
- Changing roles
- Social and developmental influences
- Influences on children
- Marketing and advertising
- Small groups, Formal and informal groups
- Membership and reference groups
- Reference groups and consumer behaviour
- Variability of products
- Differences in consumer susceptibility
- Influence of social class
- Measuring class, class categories and changing class
- Marketing and Consumer behaviour
- Cultural influences, communication, ideals and actualities
- Differences in culture: sub cultures, ethnicity, changes in culture
Lesson 6. Consumerism
- Why study the consumer
- What is a consumer
- History of consumerism
- Changes in consumer experience
- The supplier
- Business ethics
- International ethics
- The market place
- Consumer action
- False and deceptive advertising
- Methods of false advertising misrepresentation, insufficient details, price based methods etc.
Lesson 7. Communication and Persuasion
- Attitudes and the concept of attitude to how attitudes form
- How attitudes are changed
- Practical applications for marketing
- Message evaluation and selection
- Message execution
- Celebrity testimonials
- What words sell
Lesson 8. Deciding to Buy
- Making a decision
- Rational decisions
- Heuristic Procedures
- The decision making process - step by step
- Trend toward home shopping
- Identify different categories of shoppers.
- Describe the key concepts of Market Segmentation
- Determine the role of perception and personality in the marketing process
- Determine the factors that motivate a consumer toward a purchase
- Define how social factors influence a consumers behaviour
- Discuss consumerism in the context of marketing.
- Determine the factors that influence consumer attitude and marketing communication and persuasion.
- Apply the concept of multi – element buying decisions.
Imagine How Much More Effective You Could be if You Understood Consumer Behaviour
Understanding the behaviour of consumers in relation to purchasing products and services, is one of the most important parts of marketing psychology.
Information about people's buying behaviours may be derived from social psychology, research on motivation, emotions and perceptions.
Although needs and wants are significant factors in understanding consumer behaviour, there are many other theories and principles which can be taken from the field of psychology and applied to marketing.
Consider Gestalt Principles of Perception
The following principles are taken from Gestalt theory which was a prominent movement in psychology in the 1930s. Gestalt regards behaviour and psychological processes as a whole i.e. the whole is greater than the sum of its parts. It holds that, if you separate out the different parts which make up the whole and analyse them individually, this is not going to help explain the whole. If you want to understand what attracts consumers to buy a particular brand of soap, for example, then the Gestalt Principle would urge you to consider the whole process of bathing rather than just the product itself.
When it comes to advertising, the Gestalt Principles of Perception, also known as the Laws of Grouping, attempt to explain how we give meanings to simple visual stimuli. There are a number of main principles.
1) Principle of Similarity
This refers to the fact that when we observe an object or design, if there is too much information then our brains tend to organise that information so that we can understand it better. To do this the brain often organises elements into groups which are similar in terms of visual content. So, for instance, we might see groups of similar items based on some observable feature. The main ways we tend to group visual items is through size, shape and colour.
When applying the principle of similarity we are grouping similar items together because they seem to belong together. However, we only tend to do this if the following principles are not applicable.
2) Principle of Proximity
This suggests that those elements of a composition which are close together may be seen as group even if they are not especially similar. That is, we see closely positioned items as being more closely related to one another. Proximity may reinforce similarity among items or it may oppose similarity.
3) Principle of Closure
This works on the idea that we would much rather see closed figures than ones which are fragmented or have unconnected lines. Therefore, our brains will tend to fill in any blank spaces or missing parts of an image.
This is considered to be the strongest of the Gestalt principles and it can override the others. If you imagine observing a square drawn using a dotted line, your brain will automatically work out that the image is of a square in light of the blank sections. Whilst simple shapes may be most easily recognised we also use closure to complete complex shapes - particularly if they are of familiar items or objects.
When applied to design, closure can enable the observer feel more involved with the design through taking an active rather than passive role.
4) Principle of Good Gestalt
This implies that we have a preference for observing figures which are well rounded or symmetrical rather than ones which are less structured or messy. Although we might develop an appreciation of abstract art and images our natural tendency is to want to see well-defined images.
These first four principles are the chief Gestalt principles and the remainder follow on from them.
5) Law of Symmetry
This law states that the mind tends to perceive objects and images as symmetrical and having a central point or axis. It is more pleasing for us to separate images and objects into an even number of symmetrical parts. If we see two symmetrical elements which are not connected then we automatically connect them so that they form a more meaningful shape.
It follows that when we see groups of objects which are similar in size, shape or colour we are more likely to group them so that we see a symmetrical overall object.
6) Law of Common Fate
This suggests that we perceive objects as moving along the smoothest path. In other words, we visualise a path which the object is on and which it moves along. When we view objects we group them together according to whether they are perceived to have the same line of movement.
7) Law of Continuity
This implies that we tend to perceive parts of objects as groups which form perceptual wholes if they are aligned within the object. If two or more objects intersect or overlap we will still see them as a single whole object so long as the parts or elements within the objects are aligned and there are no abrupt changes in direction.
8) Law of Past Experience
This law suggests that we sometimes use our past experiences to help us to categorise visual stimuli. This may be applied to reading written language. For example, the law of proximity would suggest that similar letters would be perceived together as a group. When we read an unfamiliar word we don't use the law of closure to join the letters together but we use past experience to perceive the letters as separate entities.
The Iceberg Principle
This principle suggests that a great deal of consumer buying behaviour goes on beneath the surface - much as only around 10% of an iceberg is visible above the surface. That is, a consumer's decision to buy a product is influenced by reasoning from deep inside their consciousness. If, as a merchandiser, you attempt to ask the consumer why questions about their purchasing behaviour they are probably not going to know exactly why they bought it. Therefore, it is better to acknowledge that some elements of an individual's motivation to buy are too difficult to explain clearly. If the iceberg principle is accepted then it avoids the need to ask why questions.
The Dynamic Principle
This principle states that our motivations are always changing in response to financial, social and psychological factors. For instance, if consumer questionnaires focus on an individual's current income they may be missing the fact that it is more or less than it was last year. It is more appropriate in understanding consumer behaviour to gain an insight into how an individual's income has changed. If their income is the same as it was in the past year then again this will influence their consumer behaviour differently to if it has increased or decreased.
As consumers achieve their goals they form new goals - but if they are unable to achieve their goals they will continue to pursue their original goals, or they may form alternative ones.
Study the principles of Marketing Psychology - you can enrol on the course at any time, and study at your own pace
Improve your knowledge and your job/business prospects now by studying this Marketing Psychology course
If you have any questions or want to know more about the course, please get in touch with our specialist Psychology tutors - they will be pleased to hear from you!