Hotel Management Course - study by Distance Learning.
Special Offer - Enrol today and get the course at a reduced price AND six free eBooks.
Resorts, hotels and motels around the world require a large pool of hotel management and hospitality staff. Tourism is a massive industry that provides significant career opportunities.
- Learn all about managing hotels and sections within a hotel.
- Hotel management provides and interesting and challenging career where you have the opportunity to stay at the one place or work in a variety of places within or outside your own country
- This is broad based and basic training course for employment in hospitality, accommodation, hotels, motels or resorts.
- A popular and substantial starting point for anyone in the hotel industry, at 100 hours duration.
THIS COURSE IS SUITABLE FOR -
- This course is suitable for anyone wanting to work in the hospitality industry.
- Or staff who already do and would like to improve their job and career prospects.
COURSE STRUCTURE AND CONTENT
There are 8 lessons in this course:
Lesson 1. Introduction: Scope and Nature of Hotel Management
- Role of the Hotel Industry.
- Classifying different Types of Hotels.
- Accommodation Classification and Rating Schemes (e.g. Star system).
- Scope of Industry.
- Accommodation Products.
- Role of the Accommodation Manager.
- The Client.
- Scale; Size of Establishment.
- Economy of Scale.
- Why Hotels May Wish to Expand.
- Risk Spreading.
- Hotel Management Semantics.
- Objectives and Goals.
- Types of Plans.
- Policy; types, determination and sources.
Lesson 2. Organisation of the Hotel Workplace
- Organisation of land, labour, capital.
- Nature and Purpose of Organisation.
- Mechanistic View of Organisation.
- Human Relations View of Organisation.
- Systems Approach to Organisation.
- Organisation Structure in Hotels.
- Informal Structure.
- Hotel Organisation; Front Office, Maintenance, Housekeeping, etc.
- Organising the Housekeeping Department.
- Organising the Maintenance Department.
- Organising the Front Office.
- The Provision of Accommodation.
Lesson 3. Staff Management in Hotels
- Areas of Management.
- Food and Beverage Management.
- Managing Front Office Operations.
- Housekeeping Management.
- Human Resources.
- Marketing and Sales.
- Accounting and Finance.
- General Management.
- Quality Leadership & Management.
- Understanding Hospitality Law.
- Charting relationships between people working together.
- Line Relationships.
- Line and Staff Relationships.
- Function or Specialist Relationships.
- Communication and Coordination.
- Staff Management.
- The Personnel Function.
- Objectives of Personnel Management.
- Scope of Personnel Management.
- Staff Motivation.
- Career Development.
Lesson 4. Control Systems
- Sources and Storage of Information; internal and external.
- Creating and Maintaining Information.
- What to Measure.
- Accountability and Controllability.
- Creating Control Systems.
- Maintenance of Control Systems.
- Types of Control.
- Production control.
- Quality control.
- Sales control.
- Labour utilisation control.
- Materials control.
- Maintenance control.
- Financial control.
- Setting Standards for Corrective Action.
- Work Study.
Lesson 5. Front Desk Management (Reception)
- Front Office Functions.
- Reservation Systems.
- Reservation Procedures.
- Cancellation Procedure.
- No Show procedure.
- Registration of Guests.
- Safe Deposits.
- Control of Accounts.
- Payment Methods.
- Customer Service.
- Customer Satisfaction.
- Dealing with Grievances and Complaints.
- Communication methods and Skills.
- Questioning Skills.
- Communication Barriers.
- Developing Conversation.
- Servicing Rooms and General Cleaning.
- Scope and Nature of Housekeeping.
- Service Equipment.
- Hire or Purchase of Equipment.
- Linen; purchase or hire.
- Advantages and disadvantages of hire.
- Choosing Fabrics.
- Comparing Fabric Qualities.
- Classification of Fabrics; natural and man made.
- Fabric Flammability.
- Linen Room Organisation.
- Linen Room Staff.
- Environmental Considerations in Hotel Management.
- Workplace Health and Safety.
- Advertising Sustainability.
Lesson 6. Building and Facility Maintenance
- Expertise required.
- Maintenance Scope and Nature.
- Service Agreements; lifts, boilers, electrical, etc.
- Maintenance Records.
- Daily, Periodic and Preventative Maintenance.
- Frequent Maintenance Problems; Dampness, Faulty Roofs, gutters, down pipes, Water pipes, Condensation.
- Electrical Problems.
- Furniture Maintenance.
- Maintaining Fittings.
- Managing Maintenance.
- Maintenance Checklists.
- Equipment Cleaning.
- Building Maintenance, general tasks.
- Health and Safety Maintenance.
- Toilets and Locker Rooms.
Lesson 7. Activities Management
- Tour desk.
- Events (e.g. Weddings, balls etc.).
- In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities.
- Activities Management, Tourism.
Lesson 8. Food Service
- Types of Food Service (e.g. Room Service, Bar, Restaurant, Coffee Shop etc.).
- Kitchen Design & Equipment.
- Service Facilities.
- Food Service Management.
- Food Purchasing.
- Dealing with Complaints.
Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.
ENROL TODAY FOR -
- A New Career.
- A Great New Lifestyle.
- A Reduced Course Price.
- AND 6 free eBooks when you enrol.
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