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Duration (approx) 100 hours
Qualification Statement of Attainment

Hotel Management Training - a distance learning course covering a wide range of topics relating to hotel management.

Special Offer! Available now at a reduced price for a limited time only.

Plus - receive 6 free eBooks when you enrol.

  • Learn about managing hotels and sections within a hotel.
  • A broad based training course for employment in hospitality, accommodation, hotels, motels or resorts.
  • A popular and substantial starting point for anyone in the hotel industry, at 100 hours duration.

Hotel management provides and interesting and challenging career where you have the opportunity to stay at the one place or work in a variety of places within or outside your own country.

Courses can be started anytime from anywhere in the world!

Towergate Insurance welcomes Professional Liability insurance applications from ACS graduates across all disciplines. Click here for more details.

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Hotel Management Course - study by Distance Learning.

Special Offer - Enrol today and get the course at a reduced price AND six free eBooks.

Resorts, hotels and motels around the world require a large pool of hotel management and hospitality staff. Tourism is a massive industry that provides significant career opportunities.

  • Learn all about managing hotels and sections within a hotel.
  • Hotel management provides and interesting and challenging career where you have the opportunity to stay at the one place or work in a variety of places within or outside your own country
  • This is broad based and basic training course for employment in hospitality, accommodation, hotels, motels or resorts.
  • A popular and substantial starting point for anyone in the hotel industry, at 100 hours duration.


  • This course is suitable for anyone wanting to work in the hospitality industry.
  • Or staff who already do and would like to improve their job and career prospects.


There are 8 lessons in this course:

Lesson 1. Introduction: Scope and Nature of Hotel Management
  • Role of the Hotel Industry.
  • Classifying different Types of Hotels.
  • Accommodation Classification and Rating Schemes (e.g. Star system).
  • Scope of Industry.
  • Accommodation Products.
  • Role of the Accommodation Manager.
  • The Client.
  • Scale; Size of Establishment.
  • Economy of Scale.
  • Growth.
  • Why Hotels May Wish to Expand.
  • Risk Spreading.
  • Franchising.
  • Hotel Management Semantics.
  • Planning.
  • Objectives and Goals.
  • Types of Plans.
  • Policy; types, determination and sources.
  • Strategy.
Lesson 2. Organisation of the Hotel Workplace
  • Introduction.
  • Organisation of land, labour, capital.
  • Nature and Purpose of Organisation.
  • Mechanistic View of Organisation.
  • Human Relations View of Organisation.
  • Systems Approach to Organisation.
  • Organisation Structure in Hotels.
  • Informal Structure.
  • Hotel Organisation; Front Office, Maintenance, Housekeeping, etc.
  • Organising the Housekeeping Department.
  • Organising the Maintenance Department.
  • Organising the Front Office.
  • The Provision of Accommodation.
  • Planning.
Lesson 3. Staff Management in Hotels
  • Areas of Management.
  • Food and Beverage Management.
  • Managing Front Office Operations.
  • Housekeeping Management.
  • Human Resources.
  • Supervision.
  • Marketing and Sales.
  • Accounting and Finance.
  • General Management.
  • Quality Leadership & Management.
  • Understanding Hospitality Law.
  • Charting relationships between people working together.
  • Line Relationships.
  • Line and Staff Relationships.
  • Function or Specialist Relationships.
  • Communication and Coordination.
  • Staff Management.
  • The Personnel Function.
  • Objectives of Personnel Management.
  • Scope of Personnel Management.
  • Leadership.
  • Staff Motivation.
  • Authority.
  • Career Development.
Lesson 4. Control Systems
  • Sources and Storage of Information; internal and external.
  • Creating and Maintaining Information.
  • What to Measure.
  • Interpretation.
  • Selectivity.
  • Accountability and Controllability.
  • Creating Control Systems.
  • Maintenance of Control Systems.
  • Types of Control.
  • Production control.
  • Quality control.
  • Sales control.
  • Labour utilisation control.
  • Materials control.
  • Maintenance control.
  • Financial control.
  • Budgeting.
  • Setting Standards for Corrective Action.
  • Work Study.
Lesson 5. Front Desk Management (Reception)
  • Introduction.
  • Front Office Functions.
  • Reservation Systems.
  • Reservation Procedures.
  • Cancellation Procedure.
  • No Show procedure.
  • Registration of Guests.
  • Safe Deposits.
  • Control of Accounts.
  • Payment Methods.
  • Customer Service.
  • Customer Satisfaction.
  • Dealing with Grievances and Complaints.
  • Communication methods and Skills.
  • Questioning Skills.
  • Communication Barriers.
  • Developing Conversation.
  • Servicing Rooms and General Cleaning.
  • Scope and Nature of Housekeeping.
  • Service Equipment.
  • Hire or Purchase of Equipment.
  • Linen; purchase or hire.
  • Advantages and disadvantages of hire.
  • Choosing Fabrics.
  • Comparing Fabric Qualities.
  • Classification of Fabrics; natural and man made.
  • Fabric Flammability.
  • Linen Room Organisation.
  • Linen Room Staff.
  • Environmental Considerations in Hotel Management.
  • Workplace Health and Safety.
  • Advertising Sustainability.
Lesson 6. Building and Facility Maintenance
  • Expertise required.
  • Maintenance Scope and Nature.
  • Service Agreements; lifts, boilers, electrical, etc.
  • Maintenance Records.
  • Daily, Periodic and Preventative Maintenance.
  • Frequent Maintenance Problems; Dampness, Faulty Roofs, gutters, down pipes, Water pipes, Condensation.
  • Electrical Problems.
  • Safety.
  • Furniture Maintenance.
  • Maintaining Fittings.
  • Managing Maintenance.
  • Maintenance Checklists.
  • Equipment Cleaning.
  • Building Maintenance, general tasks.
  • Health and Safety Maintenance.
  • Repairs.
  • Toilets and Locker Rooms.
Lesson 7. Activities Management
  • Tour desk.
  • Gymnasium.
  • Events (e.g. Weddings, balls etc.).
  • In house Services, Recreation Facilities, Guest Information Services, Swimming Pools, Spa & Sauna Facilities.
  • Activities Management, Tourism.
Lesson 8. Food Service
  • Types of Food Service (e.g. Room Service, Bar, Restaurant, Coffee Shop etc.).
  • Kitchen Design & Equipment.
  • Service Facilities.
  • Food Service Management.
  • Food Purchasing.
  • Dealing with Complaints.

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.


  • A New Career.
  • A Great New Lifestyle.
  • A Reduced Course Price.
  • AND 6 free eBooks when you enrol.


Register to Study - Go to “It’s Easy to Enrol” box at the top of the page and enrol now,

or connect with our specialist tutors - use our FREE COURSE COUNSELLING SERVICE.

Meet some of our academics

Dr Karen CrippsTwo decades in tourism, as an educator, researcher and writer. Her experience also extends to environmental management, ecotourism and business management. PhD, M.Sc, BA (Hons) TEASOL
Sarah RedmanOver 15 years industry experience covering marketing, PR, administration, event management and training, both in private enterprise and government; in Australia and the UK.
Lyn Quirk M.Ed.,Dip.Med.,Dip.SportsOver 35 years as Health Club Manager, Fitness Professional, Teacher, Coach and Business manager in health, fitness and leisure industries. As business owner and former department head for TAFE, she brings a wealth of skills and experience to her role as a tutor for ACS.M.Prof.Ed.; Adv.Dip.Compl.Med (Naturopathy); Adv.Dip.Sports Therapy
Kate Gibson B.Soc.Sc.15+ years experience in HR, marketing, education & project management. Kate has traveled and worked in a variety of locations including London, New Zealand and Australia.

Check out our eBooks

Working With PeopleAre you a "people person" looking for a job; or a better understanding of careers that might suit you? If so, this book was written for YOU!
Event ManagementThe Event Management ebook can be used as a reference for students or as a foundation text for professionals who need to know the finer details for organising an event. This book takes the reader through the all of the considerations that need to be looked at prior to, during and after an event is organised. The topics covered in the Event Management ebook are 1/ Scope and Nature of Event Management, 2/ Developing a Concept and Planning, 3/ Organising the Resources Required, 4/ Catering: Food and Drink, 5/ Promoting an Event, 6/ Managing the Clientele, 7/ Risk Management, Legalities and Contingency Planning, 8/ Delivering the Event, 9/ Organising Celebrations and Parties, 10/ Organising Exhibitions, 11/ Organising Conferences and Seminars and 12/ Working in the Event Industry.
ManagementManagement is the process of planning, organising, leading, and controlling an organisation’s human and other resources to achieve business goals. More importantly though, effective management needs to be a process of human interaction and compassion. Most bad managers don’t know they are bad. They may well admit that they are a bit erratic, or they are sometimes late to appointments, but it is rare that they will recognise that they are ineffective as managers. Never here. This book has something to offer even the best of managers.
Project ManagementThis ebook is designed to help improve your capacity to manage any type of project in any type of industry. It may be read as a stand- alone book; used as something to refer to during the process of managing projects, or used as a complementary reference to help enhance the overall learning experience when studying a project management course.