COURSE STRUCTURE AND CONTENT

The course comprises 7 lessons as detailed, below.

1. Introduction to Management & Marketing
   • The Basic Principles of Management.
   • The Four Main Steps in Management.
   • Understanding policies.
   • Marketing.
   • Advertising
2. Facilities and Decor
   • The general layout.
   • The dining area.
   • The food production area.
   • Parking.
   • Telephones.
   • Cleaning.
3. Customer Service
   • Personnel and service.
   • General customer service.
   • Staff recruitment, training and induction.
   • Orders and instruction.
   • Procedures for dealing with orders not carried out correctly.
   • Bedroom service.
4. Equipment
   • Principles of design.
   • Safety risk analysis.
   • Safety audit.
   • Using audit forms and checklists.
   • Signs for communication danger.
   • Toilet and bathrooms facilities.
   • Materials control.
   • Maintenance control.
5. Supplying Meals
   • Breakfast timings.
   • What to serve (continental or full cooked breakfast).
   • Presentation.
   • Dealing with special requirements.
   • Serving other meals and snacks.
   • Dealing with customer complaints.
6. Food Purchasing
   • Effective purchasing.
   • Planning ahead.
   • The role of the purchaser.
   • Select your supplier or use your own goods.
   • Effective bulk buying.
   • Know about following regulations (know the legalities and alcohol licensing).
7. Records and Financial Management
   • Management of guesthouse records.
   • Reservations procedures.
   • Cancellation procedure.
   • The control of accounts.
   • Methods of payment.
   • Safe deposits.
   • Liabilities.
   • Productivity.
   • Financial records management.
   • Insurance.
   • Taxation.
   • Financial control.

COURSE AIMS

• Identify the scope and nature of skills required for successful bed and breakfast or guesthouse management.
• Discuss the provision and management of facilities and décor in a guesthouse or B and B.
• Discuss the provision and management of equipment in a guesthouse or B and B.
• Discuss the provision and management of meals in a guesthouse or B and B.
• Determine the management of financial and other records in a guesthouse or B and B.
• Explore various procedures for seeking competitive prices on specified equipment.

What Are the Advantages of Studying with ACS Distance Education?

• You can start at any time to suit you.
• The courses are self-paced.
• You can study when and where suits you. They are flexible to fit in around you and your lifestyle.
• Keep up to date on your learning.
• Update your CV.
• It is not just a course, it is a package of learning that includes – course notes, tutor feedback, self-assessment tests, research tasks and assignments.
• Our tutors are all experts in their field, with years of experience in their field.
• They are also keen and enthusiastic about their subject and enjoy working with students to improve their knowledge and skills.
• Courses are also updated regularly to meet the demands of the changing needs for knowledge and to keep our courses up to date.

What Next?

Bed and Breakfast Management Involves More than Just Using a Spare Bedroom. During the course, you will learn more about things to consider. For example -

Some people look at the spare room in their house and think "Let's open a B&B".

There's a lot more to it than that.

As soon as you bring paying guests into your home (or any other accommodation), you are exposing yourself to a whole range of legal and financial liabilities which you might not have even considered. In addition, paying guests will usually come with expectations about service, and if you don't meet those expectations, your business prospects can quickly decline.

Of course, there are wonderful benefits in operating a B & B, but there are also risks and costs. Like any business do your homework and make sure you have adequate resources, knowledge and skills, before starting.

Consider Insurance

In some cases, something as simple as having the correct insurance can help a business in times of a crisis. Take a look at the following insurances and make a note of whether or not they would help protect a company from any of the previous risks above occurring. Insurance requirements may vary between countries but generally offer the same protection under a different guise.

The types of insurance discussed here are just a guide. It would be useful to talk to an insurance advisor to provide information on the types and costs of insurances relevant to your event management business.

Public liability

This protects you against legal action taken by members of the public (customers) that may arise from your business activities. It covers you against losses if you are sued for negligence and can cover such things as loss of income, medical expenses, disability etc. Claims can be brought against a business by any range of people crossing paths with the business - deliverymen, passers-by, employees, messengers, customers and even, believe it or not, trespassers. Public liability insurance is a must for any B & B.

Employer’s liability

If people other than family members are employed, you are legally required to take out this insurance. It protects you against claims that may arise from injury or death while at work.

Motor insurance

You should have at least third-party insurance on all vehicles. But if they are used by employees or volunteers, you should be fully insured.

Material damage insurance

If you rent part or all of a property, insurance for the building may be a part of the contract. This cover should also include stock and equipment against fire, floods, storms, burst pipes etc. If you lease a building for an event, check to make sure that it is fully insured.

Property Insurance

Fire, storm, tempest etc. - if a building you own (in which you conduct your business) burns down, the value of stock, equipment etc. will be replaced by the insurance company.

Product liability

This provides cover in the case of the public claiming against you for damages to their property or body. This may occur from goods you supplied, tested or repaired.

Loss of profits

Your ‘normal’ rate of income will be protected if your business premises become unusable as a result of an uninsured event.

Goods in transit

Motor vehicle insurance does not usually cover goods held within a vehicle. Goods in transit would protect goods being delivered to customers.

Professional indemnity

This covers for legal liability for professional errors or omissions which may be made. It also covers your employees.

Cancellation and abandonment insurance

This applies if for some reason bookings are cancelled or suspended e.g. fire, flood etc.

Director’s liability insurance

If you are a director of a business, you become liable for the people you contract or employ; director’s insurance protects you against litigation associated with proven negligence.

If starting a B and B is your dream, then why not get started?

Learn all your need to know about Bed and Breakfast Management, studying this course part time around your existing life.

You can enrol today by clicking the “Enrol Now” button above.

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