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CERTIFICATE IN MEDIATION AND DISPUTE RESOLUTION VPS033

Duration (approx) 600 hours
Qualification
Certificate

Why Study Mediation and Dispute Resolution?

Disputes occur everywhere - from the workplace to sporting clubs, in schools and within families.

Dispute resolution and mediation requires a special skillset and patience to mediate between parties, and resolve problems.

By understanding more about the nature of conflict and how to deal with diversity we can learn to develop the negotiation skills necessary to bring about or encourage an equitable conclusion.

This course specifically looks at the management of conflict and anger, whilst adding motivation which provides more insight into what internal and external influences affect behaviour.  We have also included modules on relationship counselling and ethics which will broaden the scope of a student’s studies by looking at longer term issues and impacts.

This course is suitable for anyone involved in disputes and mediation. For example –

  • Aid workers
  • Social workers
  • Youth workers
  • Teachers
  • Citizen’s advice bureau staff
  • Advice centre staff

Really, anyone working or supporting people who are experiencing difficulties and need someone’s help.

What Will You Learn in This Course?

In this course, you will learn -

  • To develop the right technique to manage disputes.  Coupled with patience, skill and the right personality this can build your reputation and demand for your services.
  • How to deal with anger and diffuse situations.
  • Effective communication techniques. 
  • Understand the right approaches to reaching appropriate compromises or resolutions in situations of conflict.

The course will require around 600 hours of study and consists of six modules.

 

 

 

 

Modules

Core ModulesThese modules provide foundation knowledge for the CERTIFICATE IN MEDIATION AND DISPUTE RESOLUTION VPS033
 ANGER MANAGEMENT - BPS111
 CONFLICT MANAGEMENT BPS201
 ETHICS BPS217
 LEGAL TERMINOLOGY BWR108
 MOTIVATION VBS111
 RELATIONSHIPS AND COMMUNICATION COUNSELLING - BPS208

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Enrol Now? Any Questions?

This course is intended to benefit students from various backgrounds, from managers seeking to improve their management abilities, through to those running their own business or individuals looking to embark on a career in this field.

Learn more about resolving disputes with this specialist mediation and dispute resolution course.

You can enrol today by clicking the “Enrol Now” button above.

Or

Click here to Contact a Psychology Tutor.

Or Request a Prospectus Here.
Courses can be started anytime from anywhere in the world!

Meet some of our academics

Tracey Jones (psychology)B.Sc. (Hons) (Psychology), M.Soc.Sc (social work), DipSW (social work), PGCE (Education), PGD (Learning Disability Studies) Tracey began studying psychology in 1990. She has a wide range of experience within the psychology and social work field, particularly working with people with learning disabilities. She is also qualified as a teacher and now teaches psychology and social work related subjects. She has been a book reviewer for the British Journal of Social Work and has also written many textbooks, blogs, articles and ebooks on psychology, writing, sociology, child development and more. She has had also several short stories published.
Jacinda Cole B.Sc.,M.Psych.Psychologist, Educator, Author, Psychotherapist. B.Sc., Psych.Cert., M. Psych. Cert.Garden Design, MACA. Jacinda has over 25 years of experience in psychology, in both Australia and England. She has co-authored several psychology text books and many courses including diploma and degree level courses in psychology and counselling. Jacinda joined ACS in 2001.
Jade SciasciaBiologist, Business Coordinator, Government Environmental Dept, Secondary School teacher (Biology); Recruitment Consultant, Senior Supervisor in Youth Welfare, Horse Riding Instructor (part-completed) and Boarding Kennel Manager. Jade has a B.Sc.Biol, Dip.Professional Education, Cert IV TESOL, Cert Food Hygiene.
Kate Gibson B.Soc.Sc.15+ years experience in HR, marketing, education & project management. Kate has traveled and worked in a variety of locations including London, New Zealand and Australia.


Check out our eBooks

Coping Better with Negative EmotionsThis book is designed to help you understand the things that cause stress, the problems that can arise, and the broad range of ways people might manage their stress.
Family & Relationships CounsellingThe Family and Relationships Counselling ebook is an informative and helpful read for anyone who wants to improve their relationships or even help other people improve or nurture their own relationships.
How to be a Life CoachLife coaching is a relatively new profession - although coaches have been around for a long time in the guise of trainers, instructors, managers and tutors for various professions and disciplines. Life coaching is not easily defined, but it is a type of mentoring which focuses on helping individuals to achieve what they would like to achieve and thereby to lead more fulfilling lives. Unlike other forms of coaching, it takes place outside of the workplace and is concerned with all aspects of a person’s life.
Occupational PsychologyThe Occupational Psychology Ebook looks at occupational or industrial psychology. Get to know the underlying theories in occupational psychology and improve productivity at your workplace. This ebook will help you improve your recruitment techniques, improve working conditions, increase productivity, developing effective decision making abilities and also includes methods of coping with stress within the workplace.