COURSE CONTENTS
There are ten lessons in this module as follows:
- Travel Industry Overview/Introduction: Holiday travel, Business travel, Resources, Components of travel (Accommodation, Transport, Food, Luggage/what to take, Health, Money, etc)
- Destinations: Local, State, Interstate, International; health before departure.
- Money, Insurance & Legalities: Credit cards, traveller's cheques, exchange rates, international driving, quarantine laws, Islamic law, political concerns, tariffs, duty free, departure taxes etc.
- Transport - Airline reservations: International Air Transport Assn, Aircraft types, Flight information, transfers, time zones, passports, visas, baggage, travelling with animals, making a reservation, etc.
- Transport - Car Rental: Types of hire cars, reading manuals, different road rules, making reservations, cost structures, etc
- Transport -Other, boat (ferries, cruising), bus, rail etc
- Accommodation: Camping, Caravans, Tents, B & B's & Guesthouses, Hotels, Youth Hostels, Resorts, etc
- Package Tours
- Travel Agency Systems: Ethics, Tourist organisations, Client records and accounts procedures, etc.
- Special Project -planning a trip
LESSON AIMS
- Describe the nature and scope of the tourism industry.
- Recommend tourism destinations relevant to client needs.
- Advise a client on planning for unforeseen circumstances on a trip, such as financial, legal and insurance issues.
- Explain the operation of airlines, including booking procedures.
- Explain the operation of car rental services, including booking procedures.
- Explain the operation of other transport services, including shipping, bus and rail.
- Explain the operation of accommodation options to a client
- Advise a client on package tour options, to satisfy their specified requirements.
- Determine appropriate operational systems for management of a tourism service.
- Consolidate available information and resources to plan a trip.
FREQUENTLY ASKED QUESTIONS (FAQs)
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Why Study Tourism?
Tourism has become a major recreation pursuit, and commercial industry worldwide. It is so significant today that some regions (even some countries) economies, are more heavily dependent upon tourism than anything else.
The tourism industry encompasses the provision of all those services used by people when travelling away from home. The reason for travel is most obviously "a holiday"; but may also be "business".
The tourism industry provides goods and services that are primarily for consumption by tourists, for example: transport services, accommodation, travel agencies, package tours, reservation systems, and tourist attractions such as theme parks, guided tours, and retail outlets.
Tourism is a diverse industry that often encompasses the skills and resources of other industries. Industries that may start out as primary or secondary producers can very easily become (at least in part) a tourist facility. For example:
- Farms might offer bed and breakfast facilities to supplement their income
- Local Government may develop parks to service locals, but also as a tourist attraction
- Factories conduct factory tours
- Shops that originally catered to local trade add new products to their shelves to cater for tourists
- Local craftspeople can cooperate to attract tourists to their workshops, galleries etc.
Whilst some businesses only cater for tourists (e.g. cruise ships and guided tours) others, such as restaurants and car rental firms, might be predominantly a tourism product in one locality but attract a different clientele (e.g. local and businesspeople) in another locality.
The tourism industry provides a wide range of services: some essential, others optional. Accommodation, transport, food and toilet facilities are essential services. Sightseeing might not be essential, but without appropriate points of interest, the tourism value of a destination is certainly diminished.
Different people travel for different reasons and, dependent upon the reason for travel, the facilities required will also be varied. Through an understanding of the diversity that can occur within the travel product, you become better equipped to select, develop and provide a more diverse variety of services to accommodate the traveller.
Who developed and tutors on the course?
Written and taught by experienced/expert hospitality and tourism professionals, including –
- Melissa Leistra – Hospitality teacher with 2 decades experience teaching commercial cookery and food and beverage, health and nutrition. Experienced in the hospitality industry.
- Alison Pearce - Masters degree in ecotourism. Substantial experience.
- Lyn Quirk – 35+ years experience in Fitness, Health and Leisure Industries. Established and managed health clubs at 3 major 5* resorts on Australia's Gold Coast.
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