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Duration (approx) 100 hours
Qualification Statement of Attainment

Learn to understand and apply an understanding of Emotional Intelligence

Emotional intelligence is an ability to control, perceive and understand emotions. It is an excellent quality or skill to use in the workplace, in management or personally.

Improve your workplace skills by using emotional intelligence.

The course requires 100 hours of study.

You can start at any time to suit you.

It's easy to enrol...

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Apply your Understanding Emotional Intelligence

  • To better manage workplace interactions
  • For improved relationships
  • To improve management including productivity and profitability. 



This course is split into nine lessons as follows:

1. Emotions and Emotional Intelligence

  • Introduction
  • What is Emotional Intelligence?
  • Social Intelligence and Emotional Intelligence
  • Understanding Emotions
  • Models of Emotions
  • Emotional Development
  • Elements of Emotional Intelligence
  • Why Study Emotional Intelligence?

2. Biology of Emotions

  • Development of Emotions
  • Infancy
  • Toddler to Early Childhood
  • Middle to Late Childhood
  • Adolescence
  • Nervous System and Emotions
  • Theories of Emotion
  • Unusual Sensory States
  • Highly Sensitive People
  • Synaesthesia

3. Emotional Intelligence Models

  • Ability Model (Salovey & Mayer)
  • Performance-based Model (Goleman)
  • Competency-Based Model (Bar-On)

4. Measuring Emotional Intelligence

  • Why Measure Emotional Intelligence?
  • Prediction of Performance
  • Improves Relationships
  • Leadership
  • EI versus IQ – Stability
  • Measures of Emotional Intelligence
  • Self-Report
  • Specific Ability Measures
  • Bar-On’s Emotional Quotient Inventory (EQ-i)
  • Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)
  • Other Report/Observer Ratings

5. Emotional Intelligence Applications for Employing Staff

  • Why is Emotional Intelligence Useful at Work?
  • Workplace Harmony
  • Employee Retention
  • Social Competencies
  • Predicting Success
  • Recruitment
  • Interviews
  • Recruiting Team Members
  • Recruiting Leaders
  • Ethical Considerations of Using EI in Recruitment
  • What About Low EI?

6. Emotional Intelligence Applications for Managing Employees

  • How Can Emotional Intelligence be Applied to Workplace Management?
  • Leadership & EI
  • Leadership Training
  • EI in Management
  • Training Employees
  • Limitations of Training Programs in EI
  • Empirically Based Training Programs
  • Employee or Freelance Workers
  • Stress Management
  • Workplace Culture

7. Emotional Intelligence Applications for Marketing

  • EI in Marketing
  • Applying EI Theory to Marketing
  • Using EI in Marketing
  • Consumer Behaviour
  • Empathy
  • Social Skills

8. Applications in Relationships and Self-Awareness

  • Self-Awareness, Emotional Intelligence, and Wellbeing
  • Negative Self-Talk
  • Procrastination
  • Stress
  • EI & Relationships
  • Romantic Relationships
  • Other Relationships
  • Building Relationships
  • Arguments and Discussions
  • Conflict Management
  • EI & Relationship Strategies
  • Setting Goals
  • Considering Alternate Perspectives
  • Writing Redirection Phrases and Feeling Statements Ahead of Time
  • Tools for Developing Self-Awareness

9. Applications in Education and Training

  • How Our Emotions Affect Our Education
  • Attention & Emotion
  • Emotional Intelligence & Studying
  • Emotional Intelligence & Academic Performance
  • Teaching and Emotional Intelligence
  • Self-Assessment of EI
  • How Teachers Model Emotional Intelligence in Classroom Settings
  • Resilience
  • Social and Emotional Learning
  • Classroom Tools for Developing Emotional Intelligence
  • Mood Monitor
  • Journaling
  • Reflection
  • Education at Work
  • Communication
  • Facilitation and Engagement
  • Motivation


Lesson Aims

  • Describe the nature, scope, and relevance of emotional intelligence.
  • Explain physiological and other biological aspects of emotions and the relationship with emotional intelligence.
  • Describe models of emotional intelligence.
  • Describe methods for measuring emotional intelligence.
  • Describe ways in which emotional intelligence may be useful for employing someone, from the perspective of both the employee and employer.
  • Explain how emotional intelligence can be applied to workplace management
  • Explain applications for emotional intelligence with marketing.
  • Describe tools to develop self-awareness and applications of emotional intelligence in relation to relationships, self-awareness, and wellbeing.
  • Describe how emotional intelligence is associated with learning.
Courses can be started anytime from anywhere in the world!