COURSE STRUCTURE AND CONTENT
The course comprises 7 lessons as detailed, below.
- Introduction to Management & Marketing
- The Basic Principles of Management.
- The Four Main Steps in Management.
- Understanding policies.
- Marketing.
- Advertising
- Facilities and Decor
- The general layout.
- The dining area.
- The food production area.
- Parking.
- Telephones.
- Cleaning.
- Customer Service
- Personnel and service.
- General customer service.
- Staff recruitment, training and induction.
- Orders and instruction.
- Procedures for dealing with orders not carried out correctly.
- Bedroom service.
- Equipment
- Principles of design.
- Safety risk analysis.
- Safety audit.
- Using audit forms and checklists.
- Signs for communication danger.
- Toilet and bathrooms facilities.
- Materials control.
- Maintenance control.
- Supplying Meals
- Breakfast timings.
- What to serve (continental or full cooked breakfast).
- Presentation.
- Dealing with special requirements.
- Serving other meals and snacks.
- Dealing with customer complaints.
- Food Purchasing
- Effective purchasing.
- Planning ahead.
- The role of the purchaser.
- Select your supplier or use your own goods.
- Effective bulk buying.
- Know about following regulations (know the legalities and alcohol licensing).
- Records and Financial Management
- Management of guesthouse records.
- Reservations procedures.
- Cancellation procedure.
- The control of accounts.
- Methods of payment.
- Safe deposits.
- Liabilities.
- Productivity.
- Financial records management.
- Insurance.
- Taxation.
- Financial control.
COURSE AIMS
- Identify the scope and nature of skills required for successful bed and breakfast or guesthouse management.
- Discuss the provision and management of facilities and décor in a guesthouse or B and B.
- Discuss the provision and management of equipment in a guesthouse or B and B.
- Discuss the provision and management of meals in a guesthouse or B and B.
- Determine the management of financial and other records in a guesthouse or B and B.
- Explore various procedures for seeking competitive prices on specified equipment.
Frequently Asked Questions (FAQs)
Why Study Bed and Breakfast Management?
The nature of bed and breakfast management has changed a lot over recent years, with some B and Bs becoming more “niche” based, whereby guests receive an experience rather than just a room to sleep in and breakfast to eat. Guesthouses and B and Bs do not have the hustle and bustle of hotels. They are able to provide a simpler form of accommodation, catering to smaller numbers of guests, and providing a more informal or even personal interaction between guests and staff/owners.
Studying this course will provide you with a detailed understanding of bed and breakfast management, whether you are a complete beginner or someone who wants to improve and update their knowledge of B and B management.
Who Is This Course Suitable For?
Anyone who wants to set up their own B and B, AirBNB etc.
What Will You Learn in This Course?
- facilities
- decor
- equipment
- customer service
- supplying meals
- financial management
- marketing and much more.
In this course, you will learn:
- how to serve guests
- design principles for inviting spaces
- safety and risk analysis
- breakfast timings
- and how to supplement your income with short-term stays.
What Next?
If starting a B and B is your dream, then why not get started? Learn all your need to know about Bed and Breakfast Management, studying this course part time around your existing life.
You can enrol today by clicking the “Enrol Now” button above.
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Or Request a Prospectus Here.